Terms and Conditions

Last Updated: October 27, 2026

Welcome to Ostefrin. These Terms and Conditions ("Terms") govern your access to and use of the website https://ostefrin.shop/ (the "Website") and the purchase of products offered through it. By accessing the Website or placing an order, you agree to be bound by these Terms, our Privacy Policy, our Return and Refund Policy, and our Cookie Policy.

1. Acceptance of Terms

By accessing or using the Website, you confirm that you are at least 18 years old (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding contract. If you do not agree with any part of these Terms, you must not use the Website.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. Material changes will be notified to registered users where reasonably possible.

3. Product Information and Nature of Product

3.1 Cosmetic Product

Ostefrin is a cosmetic product for external use only. It is not a medicine, dietary supplement, or medical device. It is intended for the daily care of the skin around joints and for supporting comfort during everyday activities. It is not intended to diagnose, treat, cure, or prevent any disease.

If you experience persistent joint pain or any medical condition, consult a qualified healthcare professional. Nothing on this Website constitutes medical advice.

3.2 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, colors, or other content are entirely accurate, complete, or error-free. If a product does not match the description, your remedy is to return it in accordance with our Return and Refund Policy.

3.3 Allergens and Skin Tolerance

Before first use, we recommend performing a skin tolerance test on a small area of skin. If irritation occurs, discontinue use. Do not use if you are hypersensitive to any of the ingredients.

4. Orders and Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability issues
• Errors in product descriptions, pricing, or promotional offers
• Suspected fraudulent activity or misuse of the Website
• Inability to verify payment or delivery information

Where an order is refused or cancelled, we will notify you and, if payment has been received, refund the corresponding amount without undue delay.

5. Pricing and Payment

All prices are listed in the currency indicated on the Website and, where applicable, include VAT or other indirect taxes unless stated otherwise. Promotional prices are limited to specified periods and may not be combined with other offers. Prices are subject to change without prior notice.

By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method. You agree to pay all charges incurred under your account, including applicable taxes and delivery fees. For orders placed with cash-on-delivery, you agree to pay the full amount upon delivery.

6. Shipping and Delivery

We aim to process and ship orders promptly. Estimated delivery times are provided for informational purposes and are not guaranteed. Delivery timelines depend on the shipping carrier and your location. We are not responsible for delays caused by carriers, customs, or events beyond our reasonable control, but we will reasonably assist you in resolving any delivery issues.

Risk of loss or damage to the goods passes to you when you (or a third party indicated by you) acquire physical possession of the goods. Ownership passes upon full payment.

7. Returns, Refunds, and Right of Withdrawal

Please refer to our Return and Refund Policy for detailed information on returns, exchanges, refunds, and your EU statutory right of withdrawal.

If you are a consumer in the European Union, you have a 14-day right of withdrawal from the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods, subject to the legal exceptions. Under EU law, this right may not apply to sealed goods unsealed after delivery where they are unsuitable for return for health protection or hygiene reasons.

8. User Accounts

You may be required to provide certain information (such as name and phone number) to place an order. You are responsible for maintaining the accuracy of the information you provide and for all activities that occur under your account or on your device. You agree to notify us immediately of any unauthorized use of your information.

9. Intellectual Property

All content on the Website, including text, images, graphics, logos, and software, is the property of Ostefrin or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

10. User Conduct

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website. Prohibited activities include, but are not limited to:

• Uploading or transmitting malicious code, viruses, or harmful content
• Attempting to gain unauthorized access to our systems or data
• Engaging in fraudulent, deceptive, or misleading activities
• Interfering with the normal functioning of the Website
• Using automated tools to scrape, copy, or overload the Website

11. Limitation of Liability

To the fullest extent permitted by applicable law, YOUR BUNNY TRADE LP and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• The use or inability to use the Website
• Any errors or omissions in content
• Unauthorized access to or alteration of your information
• Any conduct or content of third parties on the Website

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

12. Disclaimer of Warranties

The Website and products are provided on an "as is" and "as available" basis, subject to applicable statutory consumer warranties. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Cosmetic products are provided without any warranty as to fitness for a particular purpose beyond the legally required guarantees.

13. Indemnification

You agree to indemnify and hold YOUR BUNNY TRADE LP harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of or related to your use of the Website, your violation of these Terms, or your violation of any rights of third parties.

14. Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, strikes, internet or telecommunication failures, or government actions.

15. Termination

We reserve the right to terminate or suspend your access to the Website and services at our sole discretion, without notice, for any reason, including violation of these Terms. Termination does not affect rights and obligations accrued prior to termination.

16. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy, Cookie Policy, and Return and Refund Policy, constitute the entire agreement between you and us regarding the use of the Website.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland, United Kingdom, without prejudice to any mandatory consumer protection rules in your country of residence.

If you are a consumer resident in the European Union, nothing in these Terms affects your right to bring proceedings in the courts of your country of residence or to benefit from mandatory provisions of the law of your country of residence. Otherwise, any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

18. Online Dispute Resolution (EU)

For consumers in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr/. You may use this platform to submit a complaint regarding your purchase. Our participation in ADR procedures is voluntary and depends on applicable national rules.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

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